Toronto, Ontario - April
2009. More than 35 members of Ontario's
Finest Inns & Spas attended the Annual
WOW Awards ceremony last week at the Old
Mill Inn & Spa, Toronto, Ontario. Awards
of excellence were presented by Cyndy
Montana, Ontario's Finest Inns & Spas
and Robin Garrett, President & CEO of
OTMPC.
Several
of the 42 member inns and spas received "WOW" awards in a
number of categories. Three inns & three spas received 'Top
Marks'. "Approximately 500 criteria are applied in the
detailed evaluation process conducted by a secret shopper
every 18 months." says Kathy Nichol, Executive Director of
Ontario's Finest Inns & Spas.
Top Marks for Ontario's Finest Inns
All of these properties offer an
exceptional guest experience. They are each so very
different from the other, but they each have different
strengths that they focus on that makes them unique - yet
they attend to the details across the board that makes a
guests stay remarkable. Congratulations!
Harbour House Hotel
93.05%
Inn on the
Twenty 92.6%
Ste. Anne's
Country Inn & Spa 92.37%
Top Marks for Ontario's
Finest Spas
These properties offer an overall spa experience that is detailed and comprehensive. From the comfy lounge areas to the healthy treats to the amazing services to the warm and professional staff to attention to every detail, the guest is spoiled.
Millcroft Inn & Spa
95.09%
Spa at Gananoque
Inn 93%
Elemental Embrace
92.95%
Most Improved
for Ontario's Finest Inns
This property has shown their commitment
to improving the guest experience. The
hospitality is warm and generous, the
guestrooms are being updated to keep
them fresh and impressive and lots of
work has been done on the exterior of
the property to make it even more
impressive. Congratulations!
Kettle Creek Inn
- 7.43 point jump from 80.5% to 87.93%
Most Improved for Ontario's Finest Spas
This property has been expanded physically to make the
spa more comfortable and luxurious for guests. The
hospitality and services offered have matured. Guests feel
pampered and appreciated. Overall guest experience is
excellent!
Spa on
the Twenty - 10.7 point
increase from 81.6% to 92.3%
The 2008 "WOW" winners are:
Kettle Creek Inn
most appreciation shown during a phone reservation.
most appreciation shown during a phone reservation.
Guests are made to feel welcome and valued even when they
are making inquiries and before they even get to the
property! Waring House
Inn
best promotion of Ontario wines
Enjoy a tasting flight of local wines each introduced as it
is poured. An inexpensive way to taste the county!
Sterling Inn & Spa
best dining experience
From the attractive dining room to the delicious food to the
impressive presentation to the warm hospitality to the
impeccable table maintenance; the experience was superb. Ted
is truly an extraordinary server!
Harbour House
Hotel warmest overall hospitality
From the moment guests enter this Inn, they feel pampered.
They sit while they check-in, are walked to their rooms,
luggage is carried for them and staff members make guests
feel like they could ask for anything. And the complimentary
wine and cheese reception every afternoon is just icing on
the cake.
Inn On The
Harbour best presented guestroom upon check-in
There is fresh ice in the ice bucket, soft lighting, music
playing, the fireplace on, a welcome letter and treat. The
room could not have been more welcoming.
Keefer Mansion
best value for the money paid
This stunning property has
been renovated to reflect the splendour of this property
from days gone by. From the rich history to the
craftsmanship of the building to the luxurious guestrooms to
the wonderful dining experience and warm staff, this
property definitely offers the best value for money paid.
Ste. Anne's
Country Inn & Spa most generous use of idle time
The service providers here do not miss one opportunity to
offer 'little extras' for guests and make use of idle time.
Whether it's sending the pedicure tools and left over lotion
or the exfoliating gloves home with the guest or giving a
leg massage while the mask dries or a head massage while the
client is wrapped up, the guest is always made to feel
spoiled!
Spa at
Gananoque Inn best overall customer care
From the personal confirmation email to the warm person
welcome and care at the spa to the heavenly services to the
hospitality - this petit spa offers something special.
Avalon
Spa - Inn at Christie's Mill best health questionnaire
The health questionnaire that guests are asked to fill out
at this spa is a two way communication tool. The client is
asked pertinent questions, but also reads information about
opportunities and procedures that are good to know.
Old Mill Inn & Spa
most unique amenity at a spa
The water treatment bed is unique and luxurious. Guests melt
into this warm soothing water bed and the relaxing begins
before the treatment ever starts.
Ontario's Finest Inns & Spas started in 1991 and initiated
their first WOW Awards in 2007. They have grown from an
initial group of 10 Inns to 40 inns and 20 spas. Membership
criteria is based on providing the distinct character and
the finest hospitality in the province of Ontario through
the rigorous annual quality assurance program.
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